Shipping
SHIPPING SERVICES - AUSTRALIA
| SERVICE |
ESTIMATED DELIVERY TIME |
| AUS POST (METRO AREAS*) |
FREE on orders over $100 |
|
$8.95 AUD on orders under $100 |
* Please note: The nameplate necklace requires 5 weeks production before shipping.
Any items purchased with engraving will take additional 10 working days to be delivered.
SHIPPING SERVICES - USA
| SERVICE | ESTIMATED DELIVERY TIME |
| FedEX International Priority | FREE on orders over $100 USD 8-10 Business Days |
|
8-10 Business Days |
SHIPPING SERVICES - INTERNATIONAL
| SERVICE | ESTIMATED DELIVERY TIME |
|
|
8-10 Business Days |
|
|
8-10 Business Days |
How long will it take to ship my order once it's complete?
Non-personalized orders are processed and shipped within 3-5 business days. You will receive an emailed shipment notification with tracking information once the order is complete and ready for shipment.
*During holidays and high sale seasons, orders may incur a slight delay due to an excessive amount of orders being fulfilled.
Personalized Nameplate/ Made to order items can spend anywhere up to 20 business days in production before shipping, plus shipping time.
Non-personalized & Personalized combined orders will be shipped out together once the personalized pieces are complete. Our turnaround time is only an estimation, never a guarantee due to the unforeseen intake of orders at any given hour of the day. Since all of our personalized pieces are uniquely handmade to order, sometimes delays will occur.
Can I change/cancel my order once placed?
Once an order has been placed we are unable to make any changes or cancel your orders.
You can return your order once you have received it, please find further details in our Return Section
Is signature needed and can you ship to a PO Box, APO or FPO address?
All International shipments (excluding Australia shipments via Auspost) require a signature upon delivery so we do not ship to PO Boxes, APO or FPO addresses. If you are not present when your parcel is delivered, the courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time.
What happens if I refuse my shipment?
Should you choose to refuse the delivery of your order to avoid duties and taxes or if you change your mind, you will be responsible for the return shipping fee. Keep in mind that this amount is dependent on your country. If you want to make any adjustments to your address, please be sure to reach out to us before your order is dispatched.
Personalised Engraving Orders
Please allow an additional 7-10 working days to deliver (excluding weekends) for engraved items. Orders that have both a personalised and non-personalised item cannot be split into two separate shipments.
To check on the status of an order, please contact us at hello@vthelabel.com with your order number.
Do you require a signature for packages?
We do not require a signature upon delivery, but if you wish to include this on your shipment, please reach out to us before your order has been shipped, and we will help you with-next steps.*An additional fee will apply. Parcels are sent with a 'No Signature Required' delivery service. So if no one is home at time of delivery and the driver deems the area safe to leave, the parcel will be left in a safe location at the address. If there is no sign of your parcel please also check in with members of your household, body corporate/building management and even with your neighbours. Once you have checked all possible delivery locations and still have no luck in finding your parcel, please send us an email so we can investigate further with the courier.
Why was my package returned to sender?
Packages are most often returned to our facility due to missing apartment or unit numbers. Please double check your order confirmation to see if your address is missing any information.Please email hello@vthelabel.com with your updated address information.
Should your parcel still be missing, use your tracking number to lodge an enquiry with the courier. Once a package leaves our facility, it is in the hands of the shipping provider, and they will be able to open an investigation to help locate your package.
If you purchased Route Package Protection, you can file a claim with them directly at https://claims.route.com.
V The Label are not liable for any unforeseen issues caused by USPS and DHL at your destination.
How long will my order take to arrive once shipped?
Domestic orders within the Australia are shipped through Australia Post. Standard delivery will take approximately 3-5 business days, but delivery dates may vary.
International orders outside of the Australia - USA and Europe are shipped with USPS or DHL. Delivery will take around 8-10 business days. Delivery dates may vary.