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Shipping

SHIPPING SERVICES - AUSTRALIA


SERVICE

ESTIMATED DELIVERY TIME
AUS POST (METRO AREAS*)

FREE on orders over $100
3-5 Business Days

$8.95 AUD on orders under $100
3-5 Business Days

 

 
* Please note: The nameplate necklace requires 4 weeks production before shipping. 

Any items purchased with engraving will take additional 10 working days to be delivered.

SHIPPING SERVICES - USA

 

 

SERVICE ESTIMATED DELIVERY TIME
FedEX International Priority FREE on orders over $100 USD
8-10 Business Days

$15 USD on order under $100 USD
8-10 Business Days

 

SHIPPING SERVICES - INTERNATIONAL

SERVICE ESTIMATED DELIVERY TIME

FedEX International Priority

FREE on orders over $200 USD
8-10 Business Days


$20 USD on orders under $200 USD
8-10 Business Days

 

How long will it take to ship my order once it's complete?

Your order will be processed and dispatched within 3-5 business days.

Personalized items take approximately 14 days to produce before shipping.

If your order includes both in-stock and personalized items, we’ll ship them separately at no extra cost. Tracking details will be provided for each shipment.

As each personalized piece is handmade to order, production times are estimates and occasional delays may occur.


Do I have to pay Duties and Taxes?

While we will happily ship worldwide, please be aware that international orders may be subject to customs or import duties once the order reaches its destination country. We do not cover the cost of import duties and taxes, so you will be responsible for these. As import duties and taxes vary from country to country, we recommend you contact your local customs office for more information before placing your order.

Can I change/cancel my order once placed? 
Once an order has been placed we are unable to make any changes or cancel your orders.
You can return your order once you have received it, please find further details in our Return Section

Is signature needed and can you ship to a PO Box, APO or FPO address?
All International shipments (excluding Australia shipments via Auspost) require a signature upon delivery so we do not ship to PO Boxes, APO or FPO addresses. If you are not present when your parcel is delivered, the courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time. 

What happens if I refuse my shipment?
Should you choose to refuse the delivery of your order to avoid duties and taxes or if you change your mind, you will be responsible for the return shipping fee. Keep in mind that this amount is dependent on your country. If you want to make any adjustments to your address, please be sure to reach out to us before your order is dispatched.

Can I combine discounts?
A limit of one (1) discount may be applied to each order. If a second discount code is applied, our system will automatically select the better deal and the other discount will not be applied. Discount codes cannot be used in conjunction with free shipping discount codes, referral credit, referral codes or any other type of discount. V THE LABEL has the right to hold and or cancel orders that use more than one discount code.

How long will it take for my order to ship?
Shipping timelines are usually within 3-5 business days from today's date, but be sure to note the estimated shipping date on each individual product page. You'll see it above the "Add to Bag" button. Please note there is additional 20 days for Nameplate and personalised jewelry.

How is my order shipped?
We use Australia Post for Australia & FedEX for US and International orders. The estimated shipping timelines are listed below and does not account for any unforeseen delays on the courier's end.

Personalised Engraving Orders
Please allow an additional 7-10 working days to deliver (excluding weekends) for engraved items. Orders that have both a personalised and non-personalised item cannot be split into two separate shipments.

To check on the status of an order, please contact us at hello@vthelabel.com with your order number.

Do you require a signature for packages?

 

 

We do not require a signature upon delivery, but if you wish to include this on your shipment, please reach out to us before your order has been shipped, and we will help you with-next steps.*An additional fee will apply. Parcels are sent with a 'No Signature Required' delivery service. So if no one is home at time of delivery and the driver deems the area safe to leave, the parcel will be left in a safe location at the address. If there is no sign of your parcel please also check in with members of your household, body corporate/building management and even with your neighbours. Once you have checked all possible delivery locations and still have no luck in finding your parcel, please send us an email so we can investigate further with the courier.


 


 

Why was my package returned to sender?

Packages are most often returned to our facility due to missing apartment or unit numbers. Please double check your order confirmation to see if your address is missing any information.Please email hello@vthelabel.com with your updated address information. 


 


Should your parcel still be missing, use your tracking number to lodge an enquiry with the courier. Once a package leaves our facility, it is in the hands of the shipping provider, and they will be able to open an investigation to help locate your package. 

If you purchased Route Package Protection, you can file a claim with them directly at https://claims.route.com.

V The Label are not liable for any unforeseen issues caused by USPS and DHL at your destination.

How long will my order take to arrive once shipped?

 

Domestic orders within the Australia are shipped through Australia Post. Standard delivery will take approximately 3-5 business days, but delivery dates may vary.

International orders outside of the Australia - USA and Europe are shipped with USPS or DHL. Delivery will take around 8-10 business days. Delivery dates may vary.